Account Penalties

Our Game Masters want to ensure that all players can fully enjoy their gameplay experience. Sometimes disciplinary action must be taken against disruptive players who are negatively impacting others’ play experience or the service itself. Though taking disciplinary action is never pleasant, it is occasionally warranted in order to maintain the quality of service for all.
The Penalty Volcano
Below is a visual representation of our penalties, the Penalty Volcano. Any time a player is found in violation of our policies, we examine the severity of the infraction and how often this player has violated our policies in the past. Based on these factors, the penalty may be moved up the Penalty Volcano, up to permanent account closure.
Warning

Receiving a Warning is nothing more than an education in policy for minor issues and a tool our in-game support team uses to track player behavior. While it is not a good idea to ignore a warning and continue inappropriate actions, warnings on an account have very few, if any, long-term repercussions. Warnings are:

The most minor account penalty
Used for educational behavior change
No service interruption

Suspensions
3 Hour Suspension
3 Hour suspensions are most often assigned when the player has repeated an action they have been previously warned for. These are assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. 3 Hour suspensions are:

A minor account penalty
Somewhat common
A brief service interruption

24 Hour Suspension
24 Hour suspensions are most often assigned when the player has repeated an action they were previously warned for. These are assigned when the importance of policy adherence needs to be stressed, and the violation is somwhat excessive. 24 Hour suspensions are:

A relatively minor account penalty
Somewhat common
A brief service interruption

48 Hour Suspension
48 Hour suspensions are most often assigned when the player has repeated an action they were previously warned for.These are assigned when the importance of policy adherence needs to be stressed, and the violation is excessive. 48 Hour suspensions are:

A moderately serious account penalty
Somewhat rare
An extended service interruption

72 Hour Suspension
72 Hour suspensions are assigned when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period. 72 Hour suspensions are somewhat rare, as they are only given for serious policy violations or repeated policy abuse. 72 Hour suspensions are:

A serious account penalty
Somewhat rare
An extended service interruption

Final Warning
Final Warnings are applied when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period of time. Placing an account under review for possible closure is quite rare, and only occurs in the case of particularly serious policy violations or excessively repeated policy abuse. Final Warnings are:

An extremely serious account penalty
Quite rare
An extended service interruption, with a possibility of permanent revocation

Account Closure
Accounts are closed when a player has excessively or grossly violated our policies. When an account is closed, the player is no longer able to access the account. Account Closures are rare and represent a player who is unable to abide by our rules and insists on negatively affecting other players’ enjoyment of the game or harming the service itself. Account Closure are:

The most serious account penalty
Very rare
A permanent service revocation

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